Snow Credits Explained

04-Mar-2019 It has come to our attention that the term "snow credit" may be confusing to some customers. We apologize for the lack of clarity and want to take a moment to explain. 

What is a snow credit? A "snow credit" is a non-monetary credit placed in the notes section of a customer's account that indicates to our drivers that a particular customer was not picked up the week (or in some cases weeks) before due to snow and road conditions. In short, a "snow credit" is a credit for an amount of garbage not an amount of money. 

What does the credit actually do? This "credit" effectively tells our drivers to pick up the equivalent of six cans (or two weeks worth of regular trash service) for that customer. When the account becomes accessible again, our drivers will happily pick up the prior weeks' garbage along with the current week's garbage at no additional charge and without a "work order." 

What's a work order? Usually if a customer has extra garbage, they must call the office and agree to pay for the additional garbage. At that time, our office generates a "work order" which gives the "ok" for our drivers to pick up the extra. In the case of "snow credits" we do the work for you and assume you will have the extra trash at the curb. All you have to do is put it out and we pick it up at no charge. 

What if I have a six can account or more? The credit is for the weeks of missed garbage for your specific account. If you have a six can account, the credit will adjust to allow the equivalent of 12 cans the following week and so on. 

Do other companies do this? This policy is unique to our company with most garbage haulers requiring customers to self-haul missed garbage and dispose of it at their own expense. We disagree that snow is anyone's "fault" and gladly take the garbage from the week before ... after all, our customers are paying for a month of service whether snow interrupts that service or not. It has always been our policy to do everything we can to help our customers and this is another way we do that. 

Why don't I see this on my bill? Because it is not a monetary credit, the "snow credit" will not show up on your bill. However, you can rest assured that it has been applied to your account. Go ahead and put out your missed weeks' worth of garbage the next pick-up day after a snow-interruption. Your garbage will all disappear when the drivers reach your home, no problem.

What if it's inconvenient for me to hang on to that much garbage for a week?  We totally understand. Because not all customers have the room to store their garbage until the following week, we also offer the option to take your missed garbage to one of our transfer station locations at no charge. Our Burney transfer station is open Wednesdays and Saturdays from 8 a.m. until 4 p.m. and our Fall River Mills transfer station is open Saturdays from 8 a.m. until 4 p.m. You will need to bring a recent bill from us proving you are a customer. Our attendant will check your address to be sure you are located in one of the snow credit areas and you will be allowed to dump one week of garbage at no charge. 

I still have questions. If you have more questions, please call our office at 530-335-2723 and ask for Elizabeth. I am happy to clarify this further and answer individual questions.
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